Privacy Policy

Last updated: July 2026

Information We Collect

North Carolina Pest Control collects information that you provide directly to us when you request our pest control services, including residential and commercial pest management, termite treatments, mosquito control, and wildlife removal solutions. This information may include your full name, physical address, email address, telephone number, property details, and any specific information about pest-related concerns or property conditions necessary for service delivery. We also collect payment information when you purchase our services, though full credit card details are processed through secure, PCI-compliant payment processors and are not stored on our servers.

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device identifiers, operating system, pages viewed, time spent on pages, and referring website addresses. We may also collect information through phone calls, online contact forms, email communications, and in-person consultations with our licensed technicians serving communities throughout North Carolina.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our pest control services. Specifically, we use your information to schedule and perform pest inspections, treatments, and follow-up services; to communicate with you regarding appointments, service reminders, and treatment results; to process payments and send invoices; to respond to your inquiries and provide customer support; to send promotional materials and service updates that may be relevant to your property's pest management needs; and to comply with applicable North Carolina state regulations, licensing requirements, and safety standards governing pest control operations.

We may also use aggregated, de-identified information for analytical purposes to understand service demand patterns, improve our service routes, develop new pest control solutions, and enhance the overall customer experience. We do not use your personal information for automated decision-making processes that produce legal or similarly significant effects.

Data Sharing

North Carolina Pest Control does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your information only in limited circumstances necessary to operate our business and deliver our services. We may share information with our trusted service providers and business partners who perform services on our behalf, such as payment processing, appointment scheduling software, customer relationship management systems, and email delivery services. These third parties are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to North Carolina Pest Control.

We may also disclose your information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements under North Carolina state law and federal regulations. Service records and customer information are typically retained for a minimum of seven years in accordance with industry standards and regulatory obligations related to pesticide application records and warranty claims. When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention procedures. You may request deletion of your personal information at any time, subject to our legal and contractual obligations to retain certain records.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device that help us remember your preferences, recognize returning visitors, and gather analytical data. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.

We use analytics cookies to collect information about website usage patterns, which helps us improve site functionality and content relevance. We also use cookies that are strictly necessary for the operation of our website, such as those that enable secure login areas and service request forms. You can control cookie preferences through your browser settings and may choose to block or delete cookies; however, disabling certain cookies may limit your ability to use some features of our website. Our website does not respond to "Do Not Track" signals from browsers at this time.

Third-Party Services

Our website and service operations integrate with select third-party services to enhance functionality and customer experience. These may include Google Analytics for website traffic analysis, scheduling platforms for appointment management, cloud-based customer management systems, and secure payment gateways. Each third-party service provider maintains its own independent privacy policy, and we encourage you to review those policies to understand how your information is handled by these entities.

We carefully evaluate all third-party services before integration and select providers that maintain appropriate security standards and data protection practices. We do not permit these third parties to use your personal information for their own purposes beyond what is necessary to provide the integrated services. Any links to external websites found on our site are provided for convenience, and we are not responsible for the privacy practices or content of those external sites.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.

North Carolina Pest Control
Phone: (888) 239-7622
Service Area: Communities throughout North Carolina

You may contact us to request access to your personal information, request corrections or updates, request deletion of your data, opt out of marketing communications, or raise any concerns about how we handle your information. We will respond to all legitimate requests in accordance with applicable laws and within reasonable timeframes.